Ruby Fortune Casino Privacy Desk: Data Use, Cookies and Security
At Ruby Fortune, privacy means clear control over personal information, cookies, and account security in Canada. We collect only the information needed to operate your account, verify identity, process payments, prevent fraud, and keep the service secure and functional.
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This may include details such as your name, email address, date of birth, residential address, and payment information. We may also collect technical data such as your IP address, browser type, device information, gameplay patterns, and other usage signals that help improve performance and protect accounts.
For Ontario players, our privacy practices align with applicable laws including FIPPA, PIPEDA, and Ontario Regulation 722/21. Cadtree Limited is licensed by the AGCO under licence number OPIG1237898, issued on 23 June 2022.
Account Data We Collect
Your personal information is used first for core account functions. This includes registration, identity checks, transaction processing, customer support, fraud prevention, responsible gambling measures, and regulatory compliance.
Some information is provided directly by you during registration or when contacting support. Other data is collected automatically while you use the service, including device details, browser data, visit timing, connection information, and activity needed for diagnostics and security.
In some cases, we may request government-issued identification for verification. Payment details may also be collected so you can deposit, withdraw, place bets, join tournaments, and use account features that depend on secure financial processing.
We may also record or monitor telephone calls for support, training, and security purposes. If you communicate through chat, email, or other service tools, that information may also become part of your account history where relevant.
- Registration and account details for setup and verification
- Payment and transaction information for deposits and withdrawals
- Technical and device data for fraud detection and platform stability
- Gameplay and session information for service delivery and safer play tools
Ruby Fortune Security and Privacy Controls
Your data is protected through multiple layers of security rather than a single safeguard. We use secure servers, restricted staff access, vendor controls, backup systems, and ongoing monitoring to reduce unauthorized access and limit misuse.
Our platform uses 128-bit SSL encryption to protect data moving between your device and our servers. We also use multi-layered firewalls, intrusion detection systems, and regular security audits to identify weaknesses before they affect the service.
Payment handling adds another layer of protection. Payment information is processed through PCI-DSS compliant gateways that tokenize sensitive card details, which means we do not store complete credit card numbers on our servers.
Access to personal information is limited to authorized personnel who need it to perform their role. This may include teams in customer support, compliance, risk, AML, privacy, legal, customer welfare, and technology operations, depending on the matter involved.
We also require service providers to use your data only for the services they perform. This may include identity verification, payment processing, customer support, fraud detection, infrastructure maintenance, and analytics related to service improvement.
We do not sell, rent, or trade your personal information to marketing companies or unrelated third parties for commercial purposes. Where disclosure is required by law, we may share information with regulators, law enforcement, or other authorities.
| Privacy Safeguard | How Ruby Fortune Applies It | What It Means for You |
|---|---|---|
| Access, correction, and deletion rights | Players can request access to their personal data, correct inaccurate details, and request deletion of personal information in accordance with Canadian privacy laws. | You can review or update stored information and ask for removal, although some records may still be retained where legal retention requirements apply. |
| How to submit a privacy request | Ruby Fortune asks players to contact customer support or the privacy officer and submit a written request with appropriate identity verification. | Requests are handled within the timeframe prescribed by Canadian privacy laws, and most data is also available directly through the account dashboard for self-service. |
| Payment and financial data security | Payment information is processed through PCI-DSS compliant payment gateways that tokenize sensitive card details, and Ruby Fortune does not store complete credit card numbers on its servers. | This adds a layer of protection for deposits and withdrawals, supported by industry-leading encryption protocols for financial transactions and banking details. |
| Account and platform protection | Ruby Fortune uses 128-bit SSL encryption, secure servers, multi-layered firewalls, intrusion detection systems, regular security audits, fraud monitoring systems, and secure backup systems. | These measures are designed to reduce unauthorized access, protect funds, and support business continuity, though players are still encouraged to use strong passwords and enable two-factor authentication where available. |
| Who can access your information | Access to personal information is restricted to authorized personnel who need it for their job functions, and employees undergo privacy training. | Your data is intended for legitimate gaming operations, account management, fraud prevention, customer support, and regulatory compliance rather than broad internal access. |
| Third-party sharing rules | Information is shared only with trusted third parties when necessary for payment processing, identity verification, customer support, technical infrastructure maintenance, fraud prevention, or regulatory compliance. | Ruby Fortune states that personal information is never sold, rented, or traded to marketing companies or unrelated businesses, and service providers are contractually bound to the same privacy standards. |
| Cookies and local storage settings | Cookies and local storage technologies are used to remember preferences, maintain sessions, cache game assets, analyze performance, and support responsible gambling tools such as session reminders and limit tracking. | You can manage or clear cookies through your browser, but some site features may stop working properly and preferences may reset. |
| Cookie durations listed in the policy | Essential Cookies are Session-based, Performance Cookies last 12 months, Functional Cookies last 24 months, and Analytics Cookies last 24 months. | This helps explain which tools are temporary and which settings or usage measurements may remain active across future visits. |
| Where to escalate a complaint | Canadian players can lodge a complaint with the relevant privacy commissioner and may also contact provincial gaming regulators if privacy issues remain unresolved. | This gives players an external route if they believe their privacy rights have been violated or their request was not handled properly. |
Cookies and Site Functionality
Cookies support essential account functions before they add convenience. We use them to authenticate users, maintain sessions, remember settings such as language or login preferences, and help prevent fraudulent account use.
Cookies are small files placed on your computer, mobile device, or other device. On their own, they do not usually identify you directly, although cookie data can be linked with personal information already associated with your account.
We use both session cookies and persistent cookies. Session cookies are removed when you close your browser, while persistent cookies stay on your device so preferences and certain settings can carry over to future visits.
We may also use web beacons, tags, scripts, pixel technologies, and local storage. These tools help us analyse service performance, understand how features are used, improve communications, and support tools such as session reminders or limit tracking.
We do not use cookies to store sensitive personal or financial information. The cookies in use support site functionality, saved preferences, analytics, notice acceptance, and operational security.
You can refuse or delete cookies through your browser settings. If you do, some functions may not work correctly, you may need to sign in again, and parts of the service may become less convenient to use.
- Essential cookies for access, security, and session continuity
- Functional cookies for saved preferences and smoother repeat visits
- Analytics and performance tools for service improvement
- Local storage for cached assets and faster loading
Your Privacy Rights and Retention Rules
You have meaningful rights over your information in Canada, including access, correction, and certain deletion requests. We also support requests to restrict some processing, withdraw marketing consent, and receive portable data in a structured format.
Many account details can be reviewed or updated directly through account settings. For formal requests, we may ask for written contact and identity verification to protect the account before making changes.
If you close your account, some records must still be retained for legal, regulatory, fraud prevention, or anti-money laundering reasons. In Ontario, retention periods can continue beyond account closure, with some financial records kept for at least six years and some AML-related records for at least five years.
Calls and correspondence are generally retained for at least three years, while marketing data may be retained for up to three years. Where account information is linked to financial records, retention may continue for the same legal period.
For Ontario services, the minimum legal age is 19. We do not knowingly provide services to minors, and we may verify age and identity where needed to protect the platform and meet legal obligations.
If you believe your privacy rights have not been handled properly, you may escalate the matter to the relevant privacy commissioner. Ontario players may also raise unresolved issues with provincial gaming bodies where appropriate.
If you want to review how Ruby Fortune handles data use, cookie settings, or account security in Canada, support and privacy contacts can help with the next step.